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ISO 9000 and Business Success

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ISO 9000. Probably one of the most misused and misunderstood management framework in recent times!

What exactly is ISO 9000? It denotes a series of standards for quality management system from International Organisation for Standardization (or ISO) located in Geneva, Switzerland. ISO is an independent non-governmental organisation with membership of 162 national standard bodies (e.g. BIS or Bureau of Indian Standards is one such member).



And Quality Management System is a framework for managing the operations in an organization in such a manner that the quality of the delivered product or services meets the specification, which was confirmed to the customer.

ISO 9000 series includes a standard ISO 9001:2015 that is used for certification (or recognition) of compliance of the stated requirements by an organisation. This certification is granted by an authorized certification agency. The certification agencies verify the activities and /or evidences thereof by an organisation and assess …

Time Management: How to Stay on Top of your Tasks

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Do you Have a continuously changing ‘To do list’ and updating it takes lot of time and you miss out on important actions several times?Find it difficult to track progress of tasks that you had assigned to your Leaders and Managers?Miss reviews with your team members for updates on the assigned tasks because of lack of time?Find different team leaders arguing or blaming one another for delay in responses, task updates or decisions that affects their team output or achievementFind it very tedious to go over the flood of sms and whatsapp messages from all your team members and spot the ones that may need your attention for any action / decision?

If you think you are losing out on revenues and profits because of the above then you are damn right and you aren't alone! Most business managers and small business owners are familiar with these challenges and are unable to resolve them appropriately despite all the software tools that are now easily available free or at nominal costs.
Some co…

How to Implement Change Successfully

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Business organisations, Leaders and Managers are rarely short of improvement or change ideas that many times look very promising. However, it is probably equally rare to see these ideas get implemented successfully! Then are the ideas inappropriate, or the decisions makers not interested in improving things, or the people do not want it, or something else that determines implementation success?

There are scores of material available today on what ensures implementation success. So I need not repeat them anymore. I also feel most Leaders and Managers are aware of these essentials too. What I see most Managers miss out on is an approach to involve the target group in the implementation process! Its normally a top down given to you implementation job that smacks of imposition and demonstration of authority or power by the higher ups in the hierarchy. The people who are expected to implement and benefit from the improvements are made to detest and resist the change. So invariably the chan…

Change Success Requires Structured Approach

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We all want to change something or the other to get some improved outcome. The desired improvement could be in our personal or professional areas. It could be improved performance, reduced travel time, quicker task completion, improved effectiveness of a training session....etc. The list can be endless.

But do we always get the improvement we desired? Unfortunately no. And I am sure it can't be attributed to our lack of commitment or intent in most occasions. Then why?

Let me share an example to illustrate a typical improvement effort gone wrong!

I was once scheduled to address a group of salespeople of a retail store before the start of the start of their daily work. they had to plan it that way as getting them together during the work hours without affecting sales operations was not practicable at

Growing Employee Expectations Supports Business Success

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Does our expectations increase as we achieve something? It surely does and we start expecting something more, better, bigger or higher? That's human nature and it's true for everyone, but the type and quantum of expectations are different for different individuals.

Now, why am I discussing expectations? We all know this! But do we as leaders or business owners, consider fulfilling expectations of our teams or only ours for fulfillment? This is where many business owners / leaders do not feel comfortable. I have had several instances of heated arguments with business owners about why they felt it was better not to create opportunities or reward teams adequately so that their expectations do not grow! They felt it could cost them more, and /or retention could be more challenging.



Does this make any logical sense? If I am expecting higher revenues and profits, how do I go about it? I will naturally expect my teams to achieve higher or steeper targets to fulfill my expectations. B…

Employer Branding - The Best way to Hiring Success for Small Businesses

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It is absolutely essential for the small businesses to hire right talent to grow business. Every small business owner understands the importance of getting the right person to work with him. However, very few are able to break the hiring jinx! Let's understand why.

The recruitment process involves the following steps

Defining the job specification for the vacancy Inviting applications through advertisements in portals or newspapers or through placement consultantsScreening applications and shortlisting candidatesConducting interviews / evaluations to select candidate(s) for final considerationJob offer and acceptance Joining and closing the vacancy To get the right fit candidate (or top talent for the business), we must do the first 5 steps right. We all know this and try to do it well too. But does it still get us the right candidates? No is the more common answer. Why? Because success of the steps also depend on the response of the job seekers. 

Questions that we must ask oursel…

Why don't many small businesses achieve the growth they want?

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Is Sales the most important activity to grow the business? We can't disagree that its the only function that gets revenue. But should every business owner focus on the sales first, to increase the amount of business and achieve that elusive growth every year?

Apparently, this looks good enough. If you increase sales, you get more money and so your business ought to grow. In reality, nothing can be far from the truth. Sales is a key function, but may not be the one that holds a business back from getting to it's growth targets.

Let's look at what happens when we look to get more sales. We set higher sales targets. If we have the manpower to go for it, we rush for it. If we don't have the manpower, we hire more people or appoint sales associates, dealers, agents etc.

Let's take the first case, where we have adequate manpower to get more orders. So we bring more orders with some delivery commitments. What happens down the line? Pressure on procurement, production / ex…