Leading to get the Best from Teams

What makes a team tick? A leader needs to appreciate and demonstrate the humane connection!

Teams succeed if there's teamwork! Given that all teams have the know-how to do the job they are meant for, their success is determined by Teamwork alone.

Whats's teamwork? Teamwork is about putting the interest of the team ahead of individual interests by the team members. Team members take it upon themselves to make up for any slippages or lacking by any member. They understand one another's capabilities and shortcomings and compensate in a manner to fulfill team's purpose!

Teamwork is when members aren't anxious about who worked more or less or who took the lead or received appreciation. The appreciated member or the team leader on his part fosters team spirit and cohesion by sharing the credits with his team members openly and in public wherever possible. 

Teams are able to handle and resolve their conflicts for the sake of their goals. Nothing matters to them more than thei…

Growing a Small Business - A Success Story

It all started with a reference I had received from Vipul (Name changed), about one of his friend Ashok (Name changed), who wanted to meet me and discuss certain business challenges. It was a new industry for me and so I had got excited with the prospect of learning something new from the imminent consulting engagement on the horizon.
On meeting Ashok, I learnt he had a small business that was growing at a quick pace for last few years after he had integrated backwards. It was a family business. The business turnover had grown from about 9 crores to about 22 Crores in around 3 to 4 years time, but had stagnated after that. He shared that he had a good bunch of people who were very sincere, loyal and carried out their jobs and all his instructions without fail. However, he also felt that the employees did not take any initiative to change things around by themselves or drive improvements in performance. They waited for Ashok's decision for all important issues, even at a day to da…

Customer Complaints: bane or boon?

Do you have customer complaints? Whenever I posed this question to senior leaders or business owners, a good majority of them shared that there might not be scope for complaints in their business but certain times customers might be sharing their feedback. In case further probed they tended to say that in the unlikely event of complaints, they definitely received the attention they deserved and so those complaints must have got resolved!
In all these instances as above I had felt that those businesses did not have a clearly defined process for handling customer complaints. They didn't have any means of tracking customer complaints and their follow up status. Neither they had the opportunity of looking at the root causes and acting on them. They probably felt it important to cover up complaints for managing their reputation or image or customer perception. They believed acknowledging complaints and transparently addressing them could lead to loss of face, loss of customers, and det…

HRM for Small Businesses

Small businesses generally do not maintain any dedicated HR person or team for structured HR practices. HR practices in most small businesses center around meeting payroll and statutory compliance requirements. As these tasks are repetitive and calculation oriented, the accounts teams are commonly to handle these tasks. So the need for a separate HR function or team is  not easily recognized in such organisations.

Is this arrangement sufficient for continuing business success? No! A business organisation is made of people. For growing a business and its operations, additional manpower become necessary sooner or later. There could be employee turnover too. These two basic situations can give rise to the following work Recruitment - Advertising for vacancies or selecting and engaging placement agencies, defining and explaining job specifications, screening CVs, organising interviews, selecting and finalising right candidate(s), finalising pay, making offers, preparing offers and appoint…

Demystifying Employee Performance Measurement and Rewards Management

One of the key HRM rituals in organisations is carrying out employee performance reviews, pay hikes and enhancing job responsibilities. This is also known as PMS, Performance Appraisals, Employee Appraisals, Rewards Management etc. But why do Business owners want this? To segregate performers from non-performers. Why? To recognize performance. Why? To motivate performers to repeat or improve their performance. Why? To get good or better business performance and profitability. So good individual performance is an imperative for getting good business performance.

So business owners or employers have reasons to ensure that their employees perform well. But how do they measure employee performance? Typically, employers consider performance to be directly proportional to utilization or productivity, i.e. (output / input) or (output hours / available hours).  It means, more the hours of work or output with the available man-hours, higher would be the performance! Though this hypothesis is …

ISO 9000 and Business Success

ISO 9000. Probably one of the most misused and misunderstood management framework in recent times!

What exactly is ISO 9000? It denotes a series of standards for quality management system from International Organisation for Standardization (or ISO) located in Geneva, Switzerland. ISO is an independent non-governmental organisation with membership of 162 national standard bodies (e.g. BIS or Bureau of Indian Standards is one such member).

And Quality Management System is a framework for managing the operations in an organization in such a manner that the quality of the delivered product or services meets the specification, which was confirmed to the customer.

ISO 9000 series includes a standard ISO 9001:2015 that is used for certification (or recognition) of compliance of the stated requirements by an organisation. This certification is granted by an authorized certification agency. The certification agencies verify the activities and /or evidences thereof by an organisation and assess …

Time Management: How to Stay on Top of your Tasks

Do you Have a continuously changing ‘To do list’ and updating it takes lot of time and you miss out on important actions several times?Find it difficult to track progress of tasks that you had assigned to your Leaders and Managers?Miss reviews with your team members for updates on the assigned tasks because of lack of time?Find different team leaders arguing or blaming one another for delay in responses, task updates or decisions that affects their team output or achievementFind it very tedious to go over the flood of sms and whatsapp messages from all your team members and spot the ones that may need your attention for any action / decision?

If you think you are losing out on revenues and profits because of the above then you are damn right and you aren't alone! Most business managers and small business owners are familiar with these challenges and are unable to resolve them appropriately despite all the software tools that are now easily available free or at nominal costs.
Some co…